SERVICE & Customer Care
Protecting your investment in office equipment should be as important as choosing the correct technology to improve your business. Since our beginnings in 1987 we’ve recognized our success would be determined by earning our clients patronage year after year!
Today we continue to raise the bar in bringing greater value and economy when printing & scanning documents. Our team is focused entirely on insuring your equipment investment and your choice in us to be trouble free and operate at the highest levels well into the future.
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our GUARANTEES & PROFESSIONAL COMMITMENT
- All parts, labor and on-site service is included in our agreements. Parts are all original equipment manufactured and are replaced accord-ing to specific model schedules.
- All supplies are included in our full service program, less paper and staples only.
- Color calibration and preventative maintenance is performed on every call to maintain like-new output quality and to eliminate problems before they arise.
- System version updates continually add new features and capabilities while improving serviceability.
- 4-Hour emergency on-site service, plus same day response for non-emergency requests.
- Greater Convenience. Direct personal help and assistance or web based 24/7 access to online service & supply requests.
- Automated meter readings save time and improve accuracy while also providing good reporting tools to management.
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5 Year replacement guarantee applies to all new Sharp and Samsung products. If any product cannot maintain normal operation within factory specifications and cannot be corrected a complementary like for like model will be installed as a replacement.